Support
Need help with Kredly? This page covers the most common support topics. For account-specific help, email support and include enough detail for us to review the issue.
Contact support
Email: support@kredlydating.com
Support can help with account access, profile issues, credits, offerwall rewards, billing questions, payment questions, refund requests, privacy requests, safety reports, and moderation questions.
Account help
If you are having trouble logging in, verifying your email, completing your profile, editing your profile, uploading photos, or accessing your account, contact support from the email address connected to your Kredly account.
Credits and offerwall rewards
Credits are normally added automatically after an offer, task, survey, or reward provider confirms completion. Some providers may take extra time to verify a reward before credits appear in your Kredly account.
If credits do not appear, email support with the provider name, reward amount, completion time, and any transaction ID or proof shown by the provider.
Premium and payments
If you purchased Premium, digital credits, or another paid Kredly feature and something did not apply correctly, email support with your account email, purchase date, purchase amount, and any receipt, transaction ID, or payment confirmation available.
Paid features may be temporarily unavailable while Kredly completes payment processor setup. When paid features are unavailable, users can still use earned credits where available.
Refund and billing questions
Refund requests and billing questions are reviewed by support. Digital credits, Premium access, and other digital services may be non-refundable once used or activated, except where required by law.
Safety, reports, and moderation
Kredly is intended only for lawful dating and social connection between adults. Users can report or block accounts that violate Kredly rules, and Kredly may review accounts, photos, messages, reports, and other activity for safety and policy compliance.
Kredly does not allow adult content, nudity, pornography, escort services, prostitution, sexual services, paid arrangements, illegal activity, explicit content, harassment, threats, scams, impersonation, or content that violates our community standards.
What to include in support emails
- Your Kredly account email
- Your user ID, if available
- The page or feature you need help with
- The provider name, if your issue is about credits
- Transaction ID, receipt, or screenshots if relevant
- A short explanation of what happened and what you expected