Contact support

Email: support@kredlydating.com

Support can help with account access, profile issues, credits, offerwall rewards, billing questions, payment questions, refund requests, privacy requests, safety reports, and moderation questions.

Account help

If you are having trouble logging in, verifying your email, completing your profile, editing your profile, uploading photos, or accessing your account, contact support from the email address connected to your Kredly account.

Credits and offerwall rewards

Credits are normally added automatically after an offer, task, survey, or reward provider confirms completion. Some providers may take extra time to verify a reward before credits appear in your Kredly account.

If credits do not appear, email support with the provider name, reward amount, completion time, and any transaction ID or proof shown by the provider.

Premium and payments

If you purchased digital credits or another paid Kredly feature and something did not apply correctly, email support with your account email, purchase date, purchase amount, and any receipt, transaction ID, or payment confirmation available.

One-time digital credit purchases are currently available through secure hosted checkout. Premium recurring billing is not currently available and will be introduced separately if and when it is ready. Users can also continue earning credits where supported.

Refund and billing questions

Refund requests and billing questions are reviewed by support. Digital credits, Premium access, and other digital services may be non-refundable once used or activated, except where required by law.

Safety, reports, and moderation

Kredly is intended only for lawful dating and social connection between adults. Users can report or block accounts that violate Kredly rules, and Kredly may review accounts, photos, messages, reports, and other activity for safety and policy compliance.

Kredly does not allow adult content, nudity, pornography, escort services, prostitution, sexual services, paid arrangements, illegal activity, explicit content, harassment, threats, scams, impersonation, or content that violates our community standards.

What to include in support emails

• Your Kredly account email
• Your user ID, if available
• The page or feature you need help with
• The provider name, if your issue is about credits
• Transaction ID, receipt, or screenshots if relevant
• A short explanation of what happened and what you expected