Refund Policy

This Refund Policy explains how Kredly handles billing questions, payment issues, Premium access, digital credits, and refund requests. Kredly is a non-adult online dating and social connection platform for adults.

1. Optional Paid Features

Kredly may offer optional paid features, including Premium access, digital credit packs, or credit/premium bundles. Paid features are optional and are not required to create a basic account.

Paid features may be temporarily unavailable while Kredly completes payment processor setup, processor review, or maintenance. When paid features are unavailable, users may still use earned credits where supported.

2. Digital Credits

Kredly credits are digital in-app credits used only for eligible Kredly features such as messaging or other features shown in the app.

• Credits have no cash value.
• Credits are not redeemable for money.
• Credits cannot be sold or transferred outside Kredly.
• Credits may be earned through approved third-party offerwall providers where available.
• Credits may be adjusted, reversed, or removed if fraud, abuse, technical error, invalid reward activity, chargebacks, or policy violations are detected.

3. Refund Eligibility

Because Kredly provides digital credits, Premium access, and access-based digital services, purchases may be non-refundable once credits are used, Premium access has started, or the purchased digital service has been delivered, except where required by law.

Refund requests may still be reviewed on a case-by-case basis. Kredly may consider refunds for duplicate charges, technical errors, billing mistakes, unauthorized transactions, or other issues where a refund is appropriate.

4. Non-Refundable Situations

Refunds may be denied in situations including, but not limited to:

• Credits have already been used.
• Premium access has already started or been used.
• The user changed their mind after purchase.
• The user did not receive a desired match, message, date, or outcome.
• The account violated Kredly rules or community standards.
• The purchase was connected to fraud, abuse, or policy violations.
• Credits were earned, reversed, rejected, or delayed by a third-party offerwall provider.

5. Offerwall Rewards

Kredly may allow users to earn credits through third-party offerwall providers. Offer availability, eligibility, tracking, confirmation, approval, and rejection are controlled by the applicable third-party provider.

If an offerwall reward is delayed or missing, contact Kredly support with the provider name, reward amount, completion time, and any transaction ID or proof shown by the provider. Kredly may review the issue, but credit approval depends on provider tracking and confirmation.

6. How to Request a Refund

To request billing help or a refund review, email support@kredlydating.com.

Please include:

• Your Kredly account email.
• The purchase date.
• The purchase amount.
• The product or feature purchased.
• Any receipt, payment confirmation, or transaction ID available.
• A short explanation of the issue.
• Screenshots, if helpful.

7. Review Time

Kredly will review refund and billing questions as soon as reasonably possible. Some issues may require additional information, payment processor review, offerwall provider review, or fraud/security review.

8. Chargebacks and Disputes

If you have a billing issue, please contact Kredly support first so we can try to resolve it. Kredly may restrict accounts connected to fraudulent activity, chargeback abuse, payment abuse, or violations of Kredly Terms of Service.

9. Safety and Policy Violations

Kredly does not allow adult content, nudity, pornography, escort services, prostitution, sexual services, paid arrangements, sugar dating, illegal activity, explicit content, harassment, threats, scams, impersonation, or content that violates Kredly community standards.

Accounts that violate Kredly rules may be restricted, suspended, or permanently banned. Refunds may be denied when purchases are connected to rule violations, fraud, abuse, or prohibited activity.

10. Contact

For refund requests, billing questions, payment issues, credits, or account support, contact support@kredlydating.com or visit the Contact page.