This Refund & Billing Policy explains how Kredly handles billing questions, payment issues, digital credit purchases, future Premium access, subscriptions, and refund requests. Kredly is a non-adult online dating and social connection platform for adults age 18 and older.

1. Optional Paid Features

Kredly currently offers optional one-time digital credit purchases. Paid products are optional and are not required to create a basic Kredly account.

One-time credit purchases are processed through a secure hosted checkout provided by Kredly's authorized payment processor.

Kredly Premium is not currently available for purchase as a recurring subscription. If recurring Premium is introduced in the future, the price, renewal terms, cancellation terms, included features, and other material billing information will be disclosed before purchase.

Additional information about payment authorization, one-time credit purchases, future subscriptions, and billing terms is available in the Billing & Subscription Policy.

2. Digital Credits

Kredly credits are digital in-app credits used only for eligible Kredly features such as messaging or other features shown in the app.

• Credits have no cash value.
• Credits are not redeemable for money.
• Credits cannot be sold or transferred outside Kredly.
• Credits may be purchased through available one-time credit packs.
• Credits may also be earned through approved third-party offerwall providers where available.
• Credits may be adjusted, reversed, or removed if fraud, abuse, technical error, invalid reward activity, chargebacks, payment reversals, or policy violations are detected.

3. Refund Eligibility

Because Kredly provides digital credits and other access-based digital services, purchases may be non-refundable once credits have been used or the purchased digital service has been delivered, except where required by law.

Refund requests may still be reviewed on a case-by-case basis. Kredly may consider refunds for duplicate charges, technical errors, billing mistakes, unauthorized transactions, failed delivery of purchased credits, or other issues where a refund may be appropriate.

4. Premium Subscriptions

Recurring Kredly Premium subscriptions are not currently available for purchase.

If recurring Premium is introduced in the future, cancellation, automatic-renewal, and refund terms will be disclosed before purchase.

Unless otherwise required by law or specifically stated at purchase, canceling a future recurring Premium subscription would generally stop future renewal charges rather than provide a prorated refund for a billing period that has already begun.

Future Premium cancellation or billing questions may be submitted through available subscription controls or by emailing support@kredlydating.com.

5. Situations Where a Refund May Be Denied

Refunds may be denied in situations including, but not limited to:

• Purchased credits have already been used.
• The user changed their mind after a completed purchase.
• The user did not receive a desired match, message, date, relationship, or other dating outcome.
• The purchase was connected to fraud, abuse, chargeback abuse, or policy violations.
• Credits were earned, reversed, rejected, or delayed by a third-party offerwall provider rather than purchased directly from Kredly.

Nothing in this policy limits refund or consumer rights that cannot be waived under applicable law.

6. One-Time Digital Credit Purchases

Kredly offers digital credit packs as one-time purchases. A one-time credit purchase does not automatically create a recurring subscription or authorize future recurring charges.

The price, number of credits, and applicable purchase details are displayed before payment is authorized.

Purchased credits are intended to be delivered promptly after successful payment confirmation and ordinarily within 24 hours.

If payment is successfully completed but the purchased credits are not delivered, contact Kredly support so the transaction and account can be reviewed.

7. Offerwall Rewards

Kredly may allow users to earn credits through third-party offerwall providers. Offer availability, eligibility, tracking, confirmation, approval, and rejection are controlled by the applicable third-party provider.

Offerwall rewards are not payment card purchases from Kredly and are generally not eligible for a monetary refund from Kredly.

If an offerwall reward is delayed or missing, contact Kredly support with the provider name, reward amount, completion time, and any transaction ID or proof shown by the provider. Kredly may review the issue, but credit approval depends on provider tracking and confirmation.

8. How to Request a Refund

To request billing help or a refund review, email support@kredlydating.com.

Please include:

• Your Kredly account email.
• The purchase date.
• The purchase amount.
• The product or feature purchased.
• Any receipt, payment confirmation, or transaction ID available.
• A short explanation of the issue.
• Screenshots, if helpful.

For security, do not send full payment card numbers, card security codes, passwords, or other sensitive authentication information to Kredly support.

9. Review Time

Kredly will review refund and billing questions as soon as reasonably possible. Some issues may require additional information, payment processor review, offerwall provider review, or fraud and security review.

Approval of a refund request does not necessarily mean the funds will appear immediately. Processing time after an approved refund may depend on the payment processor, card network, and financial institution.

10. Chargebacks and Disputes

If you have a billing issue, please contact Kredly support first so we can try to review and resolve it.

Contacting Kredly first does not limit any rights you may have through your financial institution, card issuer, payment network, or applicable law.

Kredly may review or restrict accounts connected to fraudulent activity, chargeback abuse, payment abuse, or violations of Kredly Terms of Service.

11. Failed, Refunded, or Reversed Payments

If a payment fails, is declined, refunded, reversed, disputed, or cannot be successfully verified, Kredly may withhold, adjust, or remove digital credits or benefits associated with that transaction where appropriate.

Credits or digital benefits connected to a payment later determined to be fraudulent or unauthorized may also be adjusted or removed.

Kredly may investigate unusual payment activity to protect users, payment systems, and the Kredly platform.

12. Safety and Policy Violations

Kredly does not allow adult content, nudity, pornography, escort services, prostitution, sexual services, paid arrangements, sugar dating, illegal activity, explicit content, harassment, threats, scams, impersonation, or content that violates Kredly community standards.

Accounts that violate Kredly rules may be restricted, suspended, or permanently banned. Refund requests involving fraud, abuse, prohibited activity, or serious policy violations may be denied where permitted by law.

13. Related Billing Terms

Additional billing and payment information is available in the Billing & Subscription Policy and the Terms of Service.

14. Changes to This Policy

Kredly may update this Refund & Billing Policy as payment features, refund procedures, payment processing, or legal requirements change.

The current version will be posted on Kredly with an updated revision date.

15. Contact

For refund requests, billing questions, payment issues, purchased credits, offerwall reward questions, or account support, contact support@kredlydating.com or visit the Contact page.